privacy policy

Privacy Policy

This privacy policy will explain how SpoonTown uses the personal data we collect from you when you use our website.

What data do we collect?

Our Company collects the following data:

• Personal identification information obtained during the checkout process. (Name, email address)

How do we collect your data?

You directly provide Spoontown with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily sign up for our newsletter or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies

How will we use your data?

Spoontown collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like. (Only if you have agreed via the Newsletter)

How do we store your data?

Spoontown securely stores your data at our cloud hosts in the US and UK and our ticketing partner cloud host in Ireland.

Spoontown will keep your email, ticket purchase, and contact information for upto 1 year from the end of a subscribed event. IP addresses are deleted after 90 days. Once this time period has expired, we will delete your data by removing previous events from the cloud portal.

Marketing

Spoontown would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing through signing up for our Newsletter, you may always opt out at a later date.

You have the right at any time to stop Spoontown from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please use the unsubscribe link included with all Newsletter content.

What are your data protection rights?

Spoontown would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Spoontown for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Spoontown correct any information you believe is inaccurate. You also have the right to request Spoontown to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Spoontown erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Spoontown restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Spoontown’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Spoontown transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email – admin@spoontown.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Spoontown uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Processing your order

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Spoontown uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Where the Spoontown website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Spoontown keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24th February 2024.

How to contact us

If you have any questions about Spoontowns privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Spoontown has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.